Industries across all sectors rely on IT services to ensure systems are optimally managed and maintained. While many enterprises outsource IT support services, there are risks to relying on contract or freelance IT specialists. In the event of a breakdown in IT support services, the ongoing operations of both the company and its stakeholders are affected. You can reduce potential issues with outsourced IT support by training and certifying in-house IT support staff.
With access to affordable training options and the convenience of online courses, more teams and individuals are participating in IT support and Help Desk certification training courses. This training helps the in-house IT staff in preventing malfunctions as well as prepares them to quickly manage and resolve any problems. Listed below are some of the most popular IT Support and Help Desk certification programs.
Courses in IT Certification and Help Desk Support
Microsoft Azure Fundamentals (Exam AZ-900)
This three-day course provides basic knowledge of cloud concepts, Azure cost management, and Service Level Agreements, core Azure services, core solutions, and management tools, general security and network security features, and identity, governance, privacy, and compliance features. You will find this course valuable if you are just beginning to work with cloud-based solutions and services or are new to Azure. You will benefit most from this course if you intend to take the Azure Fundamentals AZ-900 exam.
AWS Certified Cloud Practitioner (Exam CLF-C01)
This three-day course provides basic knowledge of cloud concepts, AWS cost management and Service Level Agreements, core AWS services, core solutions and management tools, networking and security features, and identity, governance, privacy, and compliance features. You will find this course valuable if you are just beginning to work with cloud-based solutions and services or are new to AWS. This course maps to the AWS Certified Cloud Practitioner CLF-C01 exam.
Customer Service for Help Desk Professionals
Through this one-day course, you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues. Upon the successful completion of this course, candidates can expect to gain knowledge and understanding in the following areas:
● About customer service, its contexts, and its ramifications
● Identifying and improving communication style
● Managing appropriate customer expectations
● Opening the call
● Keeping customers informed throughout the process
● Special circumstances—dealing with angry and impatient customers
Certification in IT Support and Help Desk best practices opens doors to career opportunities. Professionals who challenge themselves with the coursework offered in these training and certification courses can expect to enjoy higher salaries, more prestigious positions, and recognition as major assets to their employers. Organizations can benefit from bolstering their internal systems and not having to rely on outsourced IT services. These certifications are a win-win for both employers and staff.
